Skip to main content


Frequently Asked Questions

Have a question? We’ve shared some of your frequently answered questions here.

Positive mental health and wellbeing is at the heart of One Million Lives. We know that it can be difficult to understand the many factors that contribute to overall mental health. To help better understand these complexities, Jacobs and mental health professionals have developed a free mental health Check-In tool to help users assess their current state of mind and provide suggestions for growth.

Our goal is to create a ripple effect across the globe, where over one million people are inspired to complete a mental health check-in. We want to break down the barriers that hinder honest conversations about mental health and encourage an open culture of support.

Our check-in tool is a web-based application and can be accessed through all standard web browsers on computers or mobile devices at Users can create an anonymized account, and once logged in can opt to take a quick or full check-in. Users will be asked a series of questions about their mental health to assess how they are currently coping. Once the check-in is complete, users will be able to view their results and explore suggestions for how to improve their mental health and wellbeing.

If you complete the full check-in and your scores are good, you might choose to check-in monthly.

If you don’t feel mentally healthy or are in periods of higher stress, doing the full check-in every 2-3 weeks is great.

Otherwise, taking the quick check-in everyday will help you to track daily ups and downs.

The full check-in takes 10-15 minutes and assesses :

  • Current mental health (e.g. distress levels)
  • Early warning signs of mental health (e.g. low resilience and not bouncing back from setbacks)
  • Risk indicators (e.g. perfectionism, coping, or social isolation)

The quick check-in is comprised of five quick daily questions to help you get a bearing on key wellbeing indicators.

When signed in to the check-in tool, you can view your past results by clicking on the light blue bar at the bottom the home page.

Take a moment to read through your results and the explanations and strategies provided.

Your overall score is color coded in a traffic light system:

  • Green - Good
  • Amber -  Moderate
  • Red - Low or concerning results

In addition to the suggestions and links provided, you may wish to also search online for further information, for example, “What is low resilience?” to get more information.

All assessments are normed and clinical validated scales. The check-in tool is designed to measure three key factors:

  1. Psychological distress

    The Kessler-10 (K10) is one of the most commonly used assessments for General Practitioners (GPs) and health professionals to undertake in medical assessments. It measures non-specific psychological distress on the anxiety-depression spectrum, based on questions about people’s levels of nervousness, agitation, psychological fatigue and depression. The higher the score, the more likely it is that a mental health disorder may be present. Following the K10 being administered, further diagnosis of specific mental health disorders (if warranted) should be completed by a medical practitioner in conjunction with a full history, subjective assessment and other factors. For example, if the K10 score is high following a recent event such as a bereavement, a GP will manage a mental health plan differently compared to a situation where symptoms are severe, persistent over time, and are significantly affecting a person’s ability to function.

  2. Early warning signs or risk factors

    Most participants should have low or moderate psychological distress scores. However if they have poor quality sleep, are starting to have difficulty bouncing back from challenges, have a history of poor mental health or poor lifestyle factors such as exercise and alcohol use, these questions will help educate and direct a proactive plan forward.

  3. Protective or proactive factors

    For participants who are not distressed, there are still behaviors and personality traits that if identified, can be positively strengthened. The aim is to give insight and thought to these variables before they potentially lead to a bigger issue. For example, if people have extremely high standards for themselves, perfectionist tendencies, low social engagement, an avoidance of difficult thoughts or unintentionally high social media use, we think we can help them to understand the potential downsides and identify good mental health goals, presenting ways to broaden their resilience repertoire to not “overload” their mental health. Even if people have coping strategies that are working now, when the pressure loads it may become more important to have a wider ranging tool-box.

If you are feeling distressed, click the “Need help now?” button in the top right of this page to find resources in your area. Contacting a crisis line, your doctor, or a local mental health professional is a good start.

Also ask whether your company has an Employee Assistance Provider (EAP).

Remind them that checking in has been a good step and thank them for letting you know. It can help to ask about the current support the person may have, or resources they have used or have been recommended in the past. Always give hope for recovery and ask what you can do to help make their journey easier. If you are concerned for their safety, never keep suicide or self-harm risk a secret. Please seek immediate assistance from emergency services or hospital.

One Million Lives aims to collect no identifying data on our users and at no time will you be asked to provide personal data such as your name or email address. That means at no point will check-in results be able to be traced back to an identified or identifiable natural person.

Anonymous Information we collect may include age range, gender, employment status, relationship status, organization (Jacobs or other) and country/city of residence. We also ask questions regarding health and medical history and status, and collect information relating to health, legal chemical and substance use and medical treatment, diagnoses, or conditions.

Providing this information is always optional, although if you do not provide it, certain features of the check-in tool may not be available.

The information you voluntarily provide allows us to assess your mental health and make recommendations to you to improve your health. Sometimes we may combine some of your Anonymous Information with that of other users to do population health studies and improve our services.

In addition to processing the Anonymous Information in the country wherever you are located, we may also process information in other countries, including Australia, UK and the United States.

We collect the Anonymous Information directly from you through our website and One Million Lives check-in tool.

We share the Anonymous Information with our service providers and medical researchers, but only to the extent necessary to provide our services.

On occasions where we use an aggregation of the Anonymous Information collected from users to do population health studies, we may report the findings back via media such as the One Million Lives website. These findings are intended to give insight in how the general population is currently coping and encourage open conversation about mental health and further knowledge sharing.

Yes, you can request for your account and the check-in results to be deleted from the system by emailing your request at